Return Policy

In “Othoman Market”, We want your shopping experience to be worry-free. If you receive a damaged item, or defective, or wrong, We ask that you inspect your order upon receipt and contact us immediately so that we can evaluate the problem and take appropriate corrective action.

Non-Returnable Items There are some exceptions for items that cannot be returned, Include:

• السلع القابلة للتلف، مثل الطعام والزهور والنباتات.
• المنتجات المخصصة، مثل الطلبات الخاصة أو العناصر الشخصية.
• سلع العناية الشخصية، مثل منتجات التجميل.
• المواد الخطرة أو السوائل القابلة للاشتعال أو الغازات.

We also do not accept returns on discounted items or gift cards. If you have questions about the possibility of returning a particular item, Please contact us.

Exchange The best way to ensure you get what you want is to return the unwanted item and purchase the new item separately after accepting the return. Once the return is approved, You can place a new order for the product you want.

Refunds will be made upon our receipt and inspection of your return request, We will notify you if your refund is approved. If approved, The amount will be automatically refunded to the original payment method. Please note that it may take some time for your bank or credit card company to process your refund and send it to you.