Shipping policy

On the “Othoman Market” e-commerce platform, We are keen to provide the best shipping experience to our customers. Regardless of where they live. We work with leading global shipping companies to ensure that products arrive at your door as quickly as possible and with the highest quality.

Global Shipping We ship worldwide through leading shipping companies such as FedEx and DHL Worldwide Express. Our customers receive their orders within a few days, Taking into account the national rules and regulations of each country.

Delivery times

• United kingdom: 2-3 working days
• Europe: 2-3 working days
• United States/Canada: 2-3 working days
• Rest of the world: 2-4 working days

Shipping Fees Shipping fees depend on the weight of the order and the distance to your country. Shipping fees are automatically calculated and displayed in your cart and checkout page after you enter your shipping details. We draw your attention that shipping prices do not include import duties that may be imposed by customs in your destination country. Please check the customs rules and local tax rates before placing your order.

Tracking number after your order is shipped, You will receive a tracking number that you can use to track the progress of your shipment. We will send you an email with a link to track your order, We will also inform you of any developments during the shipping journey.

Canceling orders and changing addresses If you wish to cancel your order, You can do this within two hours of serving it. After this period, It will not be possible to cancel or change the order once it has shipped. If you would like to change the shipping address before submitting the order, You can email us, We will do our best to help.

Damaged items in “Othoman Market”, We do our best to deliver your orders in perfect condition. If you find any damage to the package when you receive it, Please fill out a form with the shipping staff and inform us immediately, We will investigate the issue to take appropriate action. In case of damage due to transportation, We will compensate you for the damaged item.